Terms and Conditions of Use

The provider of this service is KITECONNECT SL, with NIF B71549216.

Registered office: C/ Mirador de Guendulain, 13, Zariquiegui, 31190 Cizur (Navarra), Spain.

Registered with the Commercial Registry of Navarra, Section 8, Sheet NA 45031, Entry 1.

General contact and support: admin@kiteconnect.es

For the purposes of these Terms:

KiteConnect: the digital platform owned by KiteConnect SL that allows users to create, save, share and manage personal stories in the form of "kites", and to establish connections between users.

User: a natural person who registers, accesses or uses KiteConnect.

Account: the profile created by the user to access the service.

Kite: personal content created by a user within KiteConnect, built around a story, message or intention, which may be expressed as text and complemented with photographs, illustrations, drawings, audio, handwritten material or other formats supported by the platform.

Kite Workshop: the creation space within KiteConnect where the user can write, edit or shape their kites.

Connection: a link voluntarily accepted between two users that enables an interaction or conversation to begin within the platform.

Conversation: messages exchanged between users following an accepted connection.

AI tools: artificial-intelligence-based features that may help the user draft, organise, suggest, improve or review a story, and that may also support security or moderation tasks.

Paid services: premium features, subscriptions, promotions or additional services offered by KiteConnect for payment.

Official KiteConnect universe: the set of services, spaces, channels, campaigns or official initiatives linked to KiteConnect SL, including KiteConnect, Kite Threads if it becomes available, the official website, newsletters, official social media accounts, our own communication materials, events, fairs, campaigns, contests or experiences associated with the project.

KiteConnect allows users to create personal stories in the form of kites, share them under certain conditions and connect with other people where an interaction has been accepted by both parties.

KiteConnect is not a conventional social network, an open messaging application or a profile-based dating service. Its purpose is to facilitate slower, more personal connections based on stories.

The service may include, among other features:

• creation and editing of kites
• AI assistance to help shape texts
• publication or controlled circulation of kites
• connection requests
• conversations between connected users
• moderation and security features
• subscriptions or premium features
• campaigns, challenges, contests or temporary experiences

KiteConnect may modify, expand, limit or withdraw features in order to improve the service, strengthen its security, adapt it to technical needs or comply with legal obligations.

KiteConnect is not directed at persons under 18 years of age.

By registering or using the service, you declare that you are at least 18 years old and have sufficient legal capacity to accept these Terms.

If KiteConnect detects, or has reasonable grounds to believe, that an account belongs to a person under 18, it may suspend, block or delete it.

To use certain features you must create an account and provide truthful, up-to-date and complete information.

You are responsible for keeping your access credentials confidential and for all activity carried out from your account.

You agree to:

• not create false, misleading accounts or accounts impersonating third parties
• not share your password with other people
• not access other users' accounts
• notify us of any unauthorised use, loss of credentials or security incident affecting your account
• keep the essential information in your profile up to date

KiteConnect may suspend or cancel accounts where it detects fraudulent use, abuse, impersonation, breach of these Terms or a risk to the security of other users or of the platform.

You may use KiteConnect for personal, lawful, respectful purposes consistent with the nature of the service.

Using the service grants you a limited, personal, non-exclusive, revocable, non-sublicensable and non-transferable licence to access KiteConnect and use its features in accordance with these Terms.

You do not acquire any ownership right over the platform, its software, design, brand, own content, structure, code, features or visual elements.

You may not use KiteConnect to:

• post, create, send or share content that is illegal, threatening, vexatious, harassing, defamatory, discriminatory, violent, non-consensually sexually explicit, humiliating or contrary to human dignity
• harass, intimidate, monitor, stalk, manipulate or emotionally pressure other users
• impersonate another person
• disclose third parties' personal data without a sufficient legal basis
• publish private, intimate or sensitive information about other people without their consent
• contact users for commercial purposes, spam, fraud, mass solicitation, phishing or social engineering
• use the platform for unlawful, deceptive or harmful activities
• introduce malware, viruses, malicious code, or attempt to compromise the security of the service
• carry out scraping, mass data extraction, text and data mining, abusive automation or use of bots
• attempt to access source code, algorithms, models, internal systems or infrastructure through reverse engineering, decompilation, unauthorised penetration testing or similar techniques
• circumvent technical limits, usage restrictions, security controls or moderation mechanisms
• use content, data or output from KiteConnect to train, develop or feed one's own or third-party artificial intelligence systems without express authorisation
• use KiteConnect in a way that harms the experience, safety or rights of other users

KiteConnect may investigate, limit, suspend or cancel access in the event of prohibited use, reasonable suspicion of abuse or breach of these Terms.

You are responsible for the content you write, upload, save, share or send on KiteConnect.

This includes your kites, texts, messages, prompts, replies, conversations, names, places, memories, personal references, photographs, illustrations, drawings, audio, handwritten texts or notes, and any other content you provide.

By using KiteConnect you declare that:

• you have the right to introduce and share that content
• the content does not infringe third parties' rights
• the content does not violate the privacy, honour, image, private life or data protection of other people
• the content is not unlawful nor contrary to these Terms
• you will bear the consequences arising from the content you decide to introduce or share

KiteConnect is designed for personal stories. Even so, we ask you to take special care when including real names, places, third-party data, intimate information or especially sensitive data. You should not include sensitive information about yourself or third parties unless it is strictly necessary, appropriate, and you have the right to do so.

The content you create on KiteConnect remains yours.

KiteConnect does not acquire ownership of your kites, texts, stories, messages or personal content.

To provide the service, you grant us a limited, non-exclusive, worldwide, royalty-free and revocable licence, within the terms permitted by the service's functionality, to host, store, technically reproduce, display, process, transmit and technically adapt your content solely to the extent necessary to:

• operate KiteConnect
• save your kites
• display content in accordance with the platform's configuration and operation
• facilitate accepted connections
• enable conversations
• provide support
• apply security and moderation measures
• comply with legal obligations

In addition, when you expressly activate it, participate in a campaign, contest, experience or feature that indicates as much, or give us specific authorisation, some excerpts of your kites or stories may be reproduced or displayed within the official KiteConnect universe, including services, spaces or channels linked to the brand, such as KiteConnect, Kite Threads, the official website, newsletters, KiteConnect's official social media accounts — such as Instagram, Facebook, LinkedIn, TikTok or similar — our own communication materials, presentations, events, fairs or campaigns associated with the project.

In these cases, KiteConnect will preferably use excerpts, extracts, or anonymised or pseudonymised versions, avoiding the publication of identifying personal data, third-party names or sensitive information unless express and sufficient authorisation exists.

KiteConnect may not sell your stories to third parties, assign them for independent exploitation, publish them on channels outside the official KiteConnect universe, or use them for purposes unrelated to the service, the community, communication or the project's development without your specific consent.

This licence ends when you delete your content or your account, except where it is necessary to retain certain data in a limited way for legal reasons, security, abuse prevention, backups or defence against claims, in accordance with the Privacy Policy.

KiteConnect SL owns or holds a licence over the rights to the platform, brand, name, logo, design, interface, structure, software, own texts, visual elements, features, user experience, code, documentation, methodology and other elements comprising the service.

You may not copy, reproduce, transform, distribute, sell, rent, sublicense, publicly communicate, commercially exploit or create derivative works from KiteConnect or any of its elements without prior written authorisation.

Nor may you use KiteConnect's name, brand, logo, visual identity or recognisable elements for unauthorised, confusing, misleading purposes or purposes that could damage the project's reputation.

KiteConnect expressly reserves all rights over its own content, brand, design, methodology, structure, databases, software, visual elements and user experience, including the right to object to text and data mining, mass extraction, scraping, or the use of its content to train, develop or improve third-party artificial intelligence systems, save with prior written authorisation.

KiteConnect may incorporate artificial intelligence tools to support the writing experience, suggest phrasing, help organise a story, improve clarity, detect content potentially contrary to the rules, or support security and moderation tasks.

AI is a supporting tool. It does not replace your personal judgement, your responsibility for the content, or your decision about what to share.

By using AI features you accept that:

• the output may be incomplete, inaccurate, inappropriate, repetitive or may not match your intention
• you must review any suggested text before saving, sending or publishing it
• the output does not constitute psychological, medical, legal, professional or other specialised advice
• KiteConnect does not guarantee that AI-generated output is original, accurate, appropriate or free of third-party rights
• two users may obtain similar or comparable results due to the nature of AI systems
• you must not use AI to generate content that is illegal, harmful, harassing, discriminatory, misleading or that infringes third parties' rights

Connections between users are never accepted automatically by AI. They always require a voluntary action by the people involved.

KiteConnect does not, by default, use your kites, stories, conversations or prompts sent through the AI integration to train third-party models.

When you voluntarily use the creative assistant, the necessary information may be sent to the technology provider identified in the Privacy Policy for the sole purpose of generating the requested response and providing the feature.

We may use aggregated, anonymised or minimised information to improve the operation, quality, security and experience of the service, in accordance with the Privacy Policy.

KiteConnect seeks to maintain a safe, respectful and authentic environment.

To that end, it may apply moderation measures to kites, reports, profiles, connections, AI use or suspicious activity.

The Guardians of the Sky team may review kite content and reports received to verify compliance with community rules.

Private conversations are not reviewed as a matter of course. They may only be reviewed in justified cases, such as a complaint, a security incident, suspected abuse, serious breach, risk to users or third parties, a legal requirement, or the need to protect the platform.

KiteConnect may adopt, among others, the following measures:

• a warning to the user
• hiding, blocking or deleting content
• temporary limitation of features
• temporary or permanent suspension of the account
• cancellation of connections
• retention of evidence where necessary for security, legal compliance or defence against claims
• reporting to authorities where there is a legal obligation or serious risk

Moderation may be supported by automated or AI tools, but relevant decisions may be reviewed by the KiteConnect team where appropriate.

When KiteConnect removes, limits or restricts content or an account because it considers that it infringes the law, these Terms or the community rules, it will inform the affected user, where applicable, of the main reasons for the decision and the means available to request its review.

If you find content that you consider potentially unlawful, you can use the reporting system available within the app or write to admin@kiteconnect.es indicating the affected content, its URL or reference, the reason, and a contact address.

Connections on KiteConnect are voluntary.

Your identity or basic profile information will only be shared with another user when you accept a connection or when the service's own functionality clearly requires it.

You must treat other users with respect. Connections or conversations may not be used to harass, pressure, manipulate, threaten, humiliate, discriminate against, spam, request unwanted intimate information, or carry out unauthorised commercial activities.

KiteConnect does not guarantee that a kite will generate a connection, reply, match, conversation or relationship of any kind.

Each user is responsible for their decisions, communications and interactions with other users.

KiteConnect may offer free features and paid features.

The specific conditions of each plan, price, duration, included features, promotions and limitations will be shown before contracting.

If you take out a subscription or paid service:

• you agree to pay the price indicated at the time of contracting
• you authorise the charge in accordance with the payment method selected
• you accept that the subscription may renew automatically if this is indicated during the contracting process
• you may cancel the renewal in accordance with the options available on the platform or through the support channel indicated
• cancellation prevents future renewals but does not necessarily entail a refund for periods already consumed, unless applicable law provides otherwise

The price, frequency, features and applicable taxes will be shown visibly before contracting.

Payments are managed through Stripe. KiteConnect does not store full bank card details.

KiteConnect may modify prices, plans or paid features. Material changes affecting active subscriptions will be communicated with reasonable notice, except for promotional, legal, technical or security changes that must be applied sooner.

If you take out KiteConnect Premium as a consumer, you generally have 14 calendar days from the conclusion of the contract to exercise the right of withdrawal, unless an exception under applicable law applies.

You may communicate the withdrawal by an unequivocal statement sent to admin@kiteconnect.es.

Where you request that the provision of a digital service begin during the withdrawal period, the specific rules set out by consumer protection legislation may apply.

Cancelling renewal and the right of withdrawal are distinct concepts: cancelling a subscription prevents future charges, whereas withdrawal is governed by applicable law.

This clause does not limit any non-waivable rights you may hold as a consumer under applicable law.

KiteConnect may organise promotions, contests, challenges, temporary campaigns or special experiences.

These initiatives may be subject to additional legal terms or specific conditions, which will be communicated in each case.

Where a promotion, contest or campaign may involve the possible publication of excerpts of kites, stories, testimonials or content submitted by users, the specific terms will clearly indicate what content may be published, on which channels, for how long, and with what level of identification, anonymisation or pseudonymisation.

Unless the specific terms or the user's authorisation state otherwise, KiteConnect will preferably use excerpts or extracts, avoiding the publication of full stories or unnecessary identifying personal data.

In the event of any conflict between these general conditions and the specific terms of a promotion or contest, the specific conditions of that promotion will prevail to the extent applicable.

KiteConnect may cancel, modify or suspend a promotion where there is justified cause, technical error, fraud, abuse, breach of conditions or circumstances beyond its control.

The processing of personal data is governed by KiteConnect's Privacy Policy, available on the corresponding page of the platform.

The Privacy Policy explains what data we collect, what we use it for, how long we retain it, with whom we may share it, what rights you have and how you may exercise them.

The current Privacy Policy sets out, in particular, the legal bases for each processing activity, the treatment of stories that may contain especially protected data, the use of the artificial intelligence assistant, providers and data processors, international transfers, retention periods and your rights.

The processing of your personal data will be carried out in accordance with the Privacy Policy and the legal bases applicable in each case.

KiteConnect currently uses only essential technologies, or technologies necessary to provide the service and remember certain functional preferences, as detailed in the Cookie Policy.

If we incorporate non-essential technologies in the future, we will first apply the corresponding information and consent mechanisms.

KiteConnect will treat users' personal content confidentially and in accordance with the Privacy Policy.

We will not sell your personal data to third parties nor use your private stories for targeted advertising.

Internal access to sensitive content is limited to authorised personnel and only when necessary to provide support, ensure security, moderate content, investigate abuse, comply with legal obligations, or protect the rights of users or third parties.

The user must also respect the confidentiality and privacy of other users' stories, messages or data accessed through the service.

It is not permitted to copy, disseminate, publish or share outside KiteConnect private conversations, kites or information belonging to other users without their consent, unless a sufficient legal basis exists.

KiteConnect will make reasonable efforts to keep the service available, secure and operational.

However, the service may be interrupted due to maintenance, updates, technical incidents, provider issues, connectivity failures, force majeure, cyberattacks, regulatory changes or circumstances beyond KiteConnect's reasonable control.

KiteConnect does not guarantee uninterrupted availability, total absence of errors, or continuous functioning of all features.

We may carry out scheduled or urgent maintenance, seeking to minimise the impact on users whenever reasonably possible.

Support will be provided through the channels KiteConnect enables at any given time. Response times may depend on the type of incident, its complexity, request volume and the stage of the service's development.

KiteConnect is offered for the purpose described in these Terms, but does not guarantee that the service will meet particular personal expectations, generate connections, produce emotional responses, lead to personal relationships, or be error-free.

KiteConnect does not provide medical, psychological, therapeutic, legal or emergency services.

If you are experiencing a risky situation, urgency, serious emotional crisis, or danger to yourself or another person, you must contact professional, health, emergency services or competent authorities.

To the extent permitted by law, KiteConnect is provided "as is" and "as available", without additional warranties other than those legally required.

Nothing in these Terms limits any non-waivable rights you may hold as a consumer.

KiteConnect will be liable within the terms set out by applicable law.

However, to the extent permitted by law, KiteConnect will not be liable for:

• the use users make of the service
• content created, sent or shared by users
• the truthfulness, accuracy, legality or appropriateness of the personal stories introduced by users
• personal decisions made by users based on interactions, kites, conversations or AI output
• loss of opportunities, reputational harm, loss of profit or indirect damages where such liability may legally be excluded
• interruptions, failures or unavailability caused by third parties, providers, networks, devices, browsers, operating systems, force majeure or causes beyond reasonable control
• unauthorised access resulting from a user's negligence in safeguarding their credentials
• third-party content or services linked to or integrated into the platform

The user agrees to hold KiteConnect harmless against claims arising from content they have introduced, infringement of third parties' rights, unlawful use of the service, or breach of these Terms, always within the limits permitted by applicable law.

KiteConnect may suspend, limit or interrupt access to the service, in whole or in part, where there is:

• breach of these Terms
• breach of community rules
• abusive, fraudulent, automated or suspicious use
• non-payment for contracted services
• risk to other users, third parties or the platform
• a need for maintenance, updating or improvement
• a technical or security incident
• a legal, administrative or judicial requirement
• force majeure
• any other cause justified under law

Where reasonably possible, KiteConnect will endeavour to inform the user of the suspension or limitation and its general reasons, unless doing so could compromise security, an investigation, third parties' rights or a legal obligation.

You may stop using KiteConnect at any time.

You may request the deletion of your account through the options available or by writing to the channel indicated in the Privacy Policy.

KiteConnect may terminate or cancel your access if you breach these Terms, use the service abusively or unlawfully, cause harm to other users or to the platform, fail to meet payment obligations, or where a legal obligation so requires.

After termination:

• you will lose access to the features associated with your account
• deletion or anonymisation of your kites, conversations and associated data will begin, in accordance with the timeframes, exceptions and criteria set out in the Privacy Policy
• KiteConnect may retain certain information where necessary due to legal obligation, security, abuse prevention, billing, incident resolution, backups or defence against claims
• obligations which by their nature must survive will remain in force, including intellectual property, liability, confidentiality, data protection and general provisions

KiteConnect may integrate with or rely on third-party services, such as hosting, payment, email, technical analytics, security, artificial intelligence providers, or other services necessary to operate the platform.

The use of certain third-party services may be subject to their own terms and policies.

KiteConnect will not be liable for third-party services when they act beyond its reasonable control, without prejudice to any obligations legally applicable to KiteConnect regarding the selection and contracting of providers.

KiteConnect may update these Terms to reflect legal, technical, functional, commercial or security changes.

Where a modification is material, KiteConnect will provide prominent notice.

Where the law or the nature of the change requires it, fresh express acceptance will be requested before continuing to use the affected features.

The current version will be the one published on this page at any given time.

KiteConnect may send you communications relating to the service, your account, security, legal changes, subscriptions, payments, incidents or relevant features.

Communications may be sent by email, notices within the platform, or other reasonable means.

It is your responsibility to keep the email address associated with your account up to date.

Communications strictly related to the operation of the service, security, moderation, connections requested by the user, billing or legal changes are not advertising in nature.

KiteConnect will not be liable for breaches or delays caused by circumstances beyond its reasonable control, including natural disasters, conflicts, strikes, widespread network or provider failures, cyberattacks, legal restrictions, government decisions, power outages, or any other unforeseeable or unavoidable event.

If any clause of these Terms is declared invalid, void or unenforceable, that clause will be interpreted or limited to the extent necessary for it to be valid, and the remainder of the Terms will retain full effect.

KiteConnect's failure to exercise any right or action arising from these Terms will not constitute a waiver of that right or action.

These Terms are governed by Spanish law, without prejudice to any mandatory rights that may apply to consumers or users under applicable law.

Where the user is a consumer, any dispute will be submitted to the courts and tribunals corresponding under consumer protection legislation.

In other cases, and to the extent permitted by applicable law, the parties will submit to the competent courts and tribunals of Spain.

For any question about these Terms and Conditions you can write to us at:

admin@kiteconnect.es

KiteConnect exists so that stories can travel with intention. For that to be possible, we need a safe, respectful and transparent space. These Terms exist to protect that space.